Android ICS 4.0.3 and Exchange 2010 Active Sync Issues

Android ICS 4.03 and Exchange 2010 Active Sync Issues

Hi Guys,

After upgrading my Samsung Galaxy S2 from 2.3.5 to 4.0.3 I came across an issue where the stock email client refuses to connect to my Exchange 2010 server. I researched many topics on the net with plenty of people having the same issue.

I found a solution which for me cured the problem until 4.0.4 cures the fundamental issue. For me I simply removed the exchange account from my Samsung Galaxy S2 and then restarted the phone, on the Exchange 2010 server I removed the password policy for the active sync connection and then restarted ALL exchange services. I then added the exchange account back to the S2 and touch wood, it has been running stable now for over three days.

I hope this helps people with similar issues using Android 4.0.3 and an exchange 2010 server.

John Tankard

16 thoughts on “Android ICS 4.0.3 and Exchange 2010 Active Sync Issues”

  1. Same problem after upgrade to ICS. I am no longer able to sync with my company server. It appears to connect and begin syncing but it apparently is in a loop. The screen that says “loading” just stays there. Nothing comes in. When I attempt to send an email I get “Connection problem”.

    1. If you used the account on multiple devices (or with different ROM’s) be aware that Exchange has a limit of devices that can be synced. You should open your Exchange OWA (assuming you have access to it) and look into options at the registered devices. If there are more than 3, just delete the ones you do not need anymore and you will be able to sync after this.

      1. Hi Daniel,

        Did you end up solving this one?, I am having the same issue.



    2. hi

      Save the file to a desired location – the Desktop is recommended for easy access.
      Ensure you are on the most recent Kies version. If you attempt to check for Kies updates manually through the application, older versions may not recognize that there is a new version available. Compare your version number (found in Help > Kies Info) with that available through Samsung (click the file to download, on the download screen, the file name will include 2.x.x.x.xxxxx_, this is the current version available).
      Double click the Kies file. The program will self extract, no action is required

      Select the desired Language and Location, then click Next.

      Read the license agreement, check the box for “I accept…” and click Next.

      Kies will begin the installation. No action is required.
      When the process is complete, click Finish.
      Prepare the Samsung Galaxy S II

      From the Android home screen, press the Menu key and tap Settings.
      Tap Applications.
      Tap Development.
      Tap USB Debugging.
      Tap the Home key to exit the settings menu.
      Insert the USB data cable into the phone and then into an available port on the computer.
      Select Samsung Kies at the phone prompt. The PC should recognize several devices and begin installation. This is normal and may take a few minutes. Unplug the data cable when completed.
      Upgrade the device to Android version 4.0.3/ Software version T989UVLH1

      Important: Verify you have backed up all of your data, including the contents of the internal (non-removable) SD card, to prevent unnecessary data loss.

      On the PC, open the Kies application.
      Connect the device to the computer using the included USB cable.
      Once Kies recognizes the device, a popup window will appear.

      Click Update.
      Read the Caution statements and select the I have read… check box.
      If desired, select Allow saving to back up the device. If not, select Proceed without saving.
      Click Start Upgrade.
      The software will download to the PC, and then to the device.

      When the update completes, the ‘Firmware Upgrade Complete’ window will appear.

      Click OK to confirm.

  2. Can youm please tell me how you removed the password policy for the active sync connection and then restarted ALL exchange services?



    1. Hi Maurice,

      Yes I can, it’s quite simple… Log into the Exchange Management Console, open Organization Configuration, Right Click Client Access, Click the tab Exchange Activesync Mailbox Policies, Right Click Default then click on Password Tab and remove the tick from ”Require Password”.

      Once that has been done you then need to restart the Exchange Services, click on Start and then run, in the run dialogue type services.msc and press enter, then scroll to the exchange services…. Find Exchange Active Directory Topology and restart that service, that will restart the core exchange services, also after that restart the Information Store.

      I hope that is simple enough to understand Maurice, Please be aware that if you do not know your way round Exchange it is best to leave it alone, especially if you are using it in a production environment.

      I accept no responsiibility for a user implementing the above tempory solution.

      Regards John

  3. I think the problem goes deeper than that…..

    We have multiple issues with 3 S2’s on Exchange 2010 which intermittently refuse to sync, suddenly use all their battery up due to the wakeup process and just generally fails.

    The Notification widget also sometimes just takes minutes to update unread emails or does not.

    The issue is compounded when you realise that all manufacturers add their own flavour to the stock Android email app from Google.

    And even that does not work properly as it does not correctly sync subfolders of an Exchange account.

    I have resigned myself to these flaws having had issues on iPhones, Android, Windows mobile, Nokia, Blackberry/HTC/Samsung on Exchange and until either Microsoft buys Google/Nokia/Apple/Blackberry/Samsung or vice versa, these issues will remain.

    Or the Exchange Team make their own mobile phone.



  4. Thanks for the suggestion, but would you know if there is a similar process for people using Exchange via MS Office365? My S2 says there is email in my work email through Office365 Exchange but does not display it. I tried rebooting the phone and removing/adding the account and nothing seems to show still.

  5. Since the android 4.0.3 update, my acer iconia default email app cannot connect to hotmail. I have my work exchange setup and working ok, but I cannot get the hotmail to work in the app as it did before the update. Do you have any suggestions I can use to get it to work??

  6. Still no luck

    I am using HTC sensation and after upgrading to ICS 4.0.3, I am not able to sync corporate email through exchange activesync. I tired below options but still no luck

    1. Removed the security policy and added the account
    2. Removed all other mobile devices from OWA leaving 2 devices

    Still it says ‘Your Exchange Server requires that you enable security policies to continue synchronizing. Would you like to continue? After clicking OK, still I don’t see emails and I get same message.

    Please help.

    1. I too have the same issue with HTC vivid. It worked well after upgrade to ICS, but on Dec 3rd, Microsoft released some update to Exchange and then on, I’m unable to sync my office mails. Please help

  7. :mrgreen:
    Found a very strange workaround. I use office 365 and strangely, instead of configuring the email account through the standard email client, i configured it through Settings>Accounts and sync >Add account>Microsoft Exchange ActiveSync.
    From there the auto configuration settings should work providing you have added the appropriate DNS records in your Zone file.
    Prior to adding the account make sure you completely close the email client through the task manager on your phone. BTW this works on my updated samsung Galaxy sII.

  8. I have used the option suggested by Nash. Worked like a breeze. Thanks, guys.

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